Client Information
Privacy
Policy.
This policy explains how Fallen Skin & Aesthetics handles personal information, medical information, treatment records and photographs.
Information We May Collect
This may include your name, contact details, date of birth, appointment information, medical history, allergies, medication, previous aesthetic treatment, treatment notes, consent records, photographs and communications relating to your care.
Why Information Is Used
Information may be used to assess treatment suitability, plan treatment, maintain treatment records, provide aftercare and follow-up, manage appointments, communicate with you, and respond to concerns or complications.
Medical & Treatment Information
Medical and treatment information is handled as confidential client information and should only be accessed where necessary for the purposes of consultation, treatment, safety, record keeping or follow-up.
Clinical Photography
Clinical photographs may be taken for consultation, treatment planning, progress monitoring or treatment records.
Where marketing consent has not been given, clinical photographs may still be retained securely as part of the treatment record for up to two years following the appointment.
Marketing & Social Media Consent
Photographs will only be used for marketing, portfolio, website or social media purposes where specific permission has been given.
Declining marketing consent will not affect access to treatment.
Consent for future marketing use may be withdrawn by contacting Fallen Skin & Aesthetics.
Sharing Information
Personal information should not be shared with third parties unless there is a legitimate reason connected with treatment, safety, legal obligations or services required to operate the business.
Where third-party booking, payment, form or record systems are used, their own privacy terms may also apply.
Retention
Records should be retained only for as long as necessary for treatment, record keeping, legal, insurance or professional requirements.
Where a client has not consented to publication, clinical photographs may be retained for up to two years following the appointment as part of the treatment record.
Your Choices
You may ask Fallen Skin & Aesthetics to explain what information is held about you, request corrections where information is inaccurate, or withdraw optional marketing consent.
Security
Reasonable steps should be taken to protect client information against unauthorised access, loss, misuse or disclosure.
Sensitive medical forms should be submitted through an appropriate secure system rather than ordinary social media messages.
Privacy Questions
Privacy questions can be raised with Fallen Skin & Aesthetics through the website contact options until a dedicated privacy contact address is published.
Your Information
Clear consent. Clear choices.
Marketing permission is kept separate from treatment consent so clients can say yes to treatment without agreeing to public use of their photographs.
Photography Consent