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Client Information

Privacy
Policy.

This policy explains how Fallen Skin & Aesthetics handles personal information, medical information, treatment records and photographs.

PRIVACY

Aesthetic treatment can involve sensitive information. Records are used only where needed for consultation, treatment planning, safety, record keeping and communication.

Before launch, the business should add its preferred contact email and any registered business details used for privacy enquiries.

01

Information We May Collect

This may include your name, contact details, date of birth, appointment information, medical history, allergies, medication, previous aesthetic treatment, treatment notes, consent records, photographs and communications relating to your care.

02

Why Information Is Used

Information may be used to assess treatment suitability, plan treatment, maintain treatment records, provide aftercare and follow-up, manage appointments, communicate with you, and respond to concerns or complications.

03

Medical & Treatment Information

Medical and treatment information is handled as confidential client information and should only be accessed where necessary for the purposes of consultation, treatment, safety, record keeping or follow-up.

04

Clinical Photography

Clinical photographs may be taken for consultation, treatment planning, progress monitoring or treatment records.

Where marketing consent has not been given, clinical photographs may still be retained securely as part of the treatment record for up to two years following the appointment.

05

Marketing & Social Media Consent

Photographs will only be used for marketing, portfolio, website or social media purposes where specific permission has been given.

Declining marketing consent will not affect access to treatment.

Consent for future marketing use may be withdrawn by contacting Fallen Skin & Aesthetics.

06

Sharing Information

Personal information should not be shared with third parties unless there is a legitimate reason connected with treatment, safety, legal obligations or services required to operate the business.

Where third-party booking, payment, form or record systems are used, their own privacy terms may also apply.

07

Retention

Records should be retained only for as long as necessary for treatment, record keeping, legal, insurance or professional requirements.

Where a client has not consented to publication, clinical photographs may be retained for up to two years following the appointment as part of the treatment record.

08

Your Choices

You may ask Fallen Skin & Aesthetics to explain what information is held about you, request corrections where information is inaccurate, or withdraw optional marketing consent.

09

Security

Reasonable steps should be taken to protect client information against unauthorised access, loss, misuse or disclosure.

Sensitive medical forms should be submitted through an appropriate secure system rather than ordinary social media messages.

10

Privacy Questions

Privacy questions can be raised with Fallen Skin & Aesthetics through the website contact options until a dedicated privacy contact address is published.

Your Information

Clear consent. Clear choices.

Marketing permission is kept separate from treatment consent so clients can say yes to treatment without agreeing to public use of their photographs.

Photography Consent
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Treatment suitability and outcomes vary between individuals. A consultation and assessment may be required before treatment.