Terms &
Conditions.

Consultation & Suitability

All treatments are subject to consultation and individual assessment.

A requested treatment may be declined, postponed or changed where it is not considered appropriate, where expectations are not realistically achievable, or where further assessment is required.

A consultation does not guarantee that treatment will take place.

Where additional prescribing, medical assessment or other clinical requirements apply, treatment will only proceed once those requirements have been appropriately completed.

Fallen Skin & Aesthetics reserves the right to recommend an alternative treatment plan or advise against treatment where this is considered more appropriate.

Medical Information

Clients must provide complete and accurate information regarding their health, medical history and any circumstances which may affect treatment suitability or safety.

This includes relevant medical conditions, allergies, current medication, previous aesthetic procedures, previous reactions or complications, pregnancy or breastfeeding, recent procedures or treatments, and any other information which may affect treatment.

Fallen Skin & Aesthetics must be informed if any relevant information changes before treatment takes place.

Failure to disclose relevant information may result in treatment being postponed or declined and may affect the safe management of treatment or any subsequent concern.

Treatment Outcomes

Every individual responds differently to aesthetic treatment.

No specific result can be guaranteed.

Results may be affected by anatomy, facial movement, healing, previous treatments, lifestyle factors and individual biological response.

Any expected outcome discussed during consultation represents a treatment aim rather than a guarantee.

Additional treatment may be required to achieve or maintain a desired result and, unless specifically agreed otherwise, further treatment will be subject to separate assessment and payment.

Risks & Complications

All aesthetic procedures carry potential risks as well as potential benefits.

Relevant risks, limitations and aftercare requirements will be discussed before treatment where appropriate.

Clients are responsible for following the aftercare advice provided.

If an unexpected reaction, significant concern or suspected complication develops following treatment, Fallen Skin & Aesthetics should be contacted as soon as reasonably possible.

Where urgent medical attention is required, clients should seek appropriate emergency medical care rather than waiting for a response through social media, email or routine enquiry channels.

Corrective Care & Previous Treatment

Corrective care may be available for concerns relating to treatment performed by Fallen Skin & Aesthetics or by another practitioner.

Assessment does not guarantee that corrective treatment will be appropriate or possible.

Clients should provide information regarding previous products, treatment areas, dates and practitioners where this information is available.

Where filler dissolving is being considered, an assessment will be required before deciding whether hyaluronidase treatment is appropriate.

Corrective treatment is considered on an individual basis and may require further assessment, referral or a period of observation before treatment is undertaken.

Treatment Decisions

Fallen Skin & Aesthetics reserves the right to decline or postpone treatment where proceeding is not considered appropriate.

This may include circumstances involving unrealistic expectations, contraindications, medical or clinical concerns, uncertainty regarding previous treatment, concerns regarding treatment frequency, or appearance-related concerns where aesthetic treatment may not provide an appropriate solution.

The decision not to treat does not imply judgement of the client.

It reflects the consultation-led approach of Fallen Skin & Aesthetics and the principle that treatment should only be undertaken where it is considered appropriate.

Age Requirements

Treatments will only be provided where the client meets the legal and clinical age requirements applicable to the treatment being requested.

Proof of age may be requested.

Where appropriate age requirements cannot be confirmed, treatment will not proceed.

Appointments, Cancellations & Rescheduling

A booking fee may be required to secure an appointment.

Appointments are not confirmed until any required booking fee has been received.

Booking fees are non-refundable.

Where at least 48 hours’ notice is provided, the booking fee may be transferred once to another appointment or retained as account credit for up to 90 days.

Any transferred booking fee or account credit must be used within 90 days of the original appointment date.

Cancellations or requests to reschedule made with less than 48 hours’ notice will result in the booking fee being retained.

A new booking fee will then be required before another appointment can be secured.

Clients who fail to attend an appointment without providing notice will lose their booking fee.

Fallen Skin & Aesthetics understands that genuine emergencies can occur. Exceptional circumstances may be considered at its discretion.

Booking Fees & Payment

A £30 booking fee is required to secure an appointment unless otherwise stated.

The booking fee is deducted from the cost of treatment when the appointment is attended.

Booking fees are non-refundable.

Where the required notice period has been provided, the booking fee may be transferred once to another appointment or retained as account credit for up to 90 days.

Booking fees are forfeited in cases of late cancellation, missed appointments or where the required notice period has not been provided.

Any remaining balance is payable in accordance with the payment arrangements confirmed before or at the appointment.

Treatment pricing relates only to the treatment agreed and does not automatically include future appointments, additional treatment, reviews involving further treatment, corrective procedures or maintenance treatment unless specifically agreed.

Late Arrival

Clients should arrive at the agreed appointment time.

Late arrival may reduce the time available for consultation or treatment.

Where there is insufficient time to safely or appropriately complete the appointment, the appointment may need to be rearranged.

Where an appointment cannot proceed due to significant lateness, the booking fee may be treated in the same way as a late cancellation.

Aftercare

Clients are responsible for following all aftercare information provided following treatment.

Where a review is recommended, clients should attend within the suggested timeframe.

Failure to follow aftercare instructions may affect healing, treatment results and the ability to appropriately assess any subsequent concerns.

Clients should contact Fallen Skin & Aesthetics if they are unsure about any aftercare advice or have concerns following treatment.

Reviews & Follow-Up

Where appropriate, a review appointment may be recommended following treatment.

The purpose of a review is to assess the outcome and address relevant concerns.

A review does not automatically entitle the client to additional treatment.

Any further treatment will depend on individual assessment, suitability and the circumstances of the original treatment.

Additional treatment may be chargeable unless otherwise agreed.

Photography & Treatment Records

Clinical photographs may be taken as part of consultation, treatment planning, progress monitoring or the client’s treatment record.

Photographs may also be used for marketing, portfolio, website or social media purposes where the client has provided specific consent.

Consent for marketing or publication is optional.

Choosing not to consent to publication will not affect the client’s treatment or their ability to access services.

Where a client does not consent to publication, clinical photographs may still be retained securely as part of the treatment record for up to two years following the appointment.

Consent to marketing use may be withdrawn for future use by contacting Fallen Skin & Aesthetics.

Where content has already been published, shared, copied or distributed by third parties, it may not always be possible to completely recall or remove every copy.

Consent

Clients must provide informed consent before treatment is undertaken.

Consent should only be provided after the client has had an opportunity to understand the proposed treatment, expected outcome, relevant risks, alternatives and limitations.

Consent may be withdrawn before treatment takes place.

Where treatment-specific consent documentation is required, this must be completed before treatment proceeds.

Behaviour

Fallen Skin & Aesthetics aims to provide a professional and respectful environment.

Abusive, threatening, discriminatory or inappropriate behaviour will not be accepted.

An appointment may be ended, cancelled or refused where such behaviour occurs.

Where an appointment is ended because of unacceptable behaviour, any booking fee or payment already made may be retained where appropriate.

Emergencies

Social media messages, website enquiries, routine emails and standard booking channels should not be relied upon for emergency medical assistance.

If you believe you are experiencing a medical emergency, seek urgent medical care through the appropriate emergency services.

Where appropriate, Fallen Skin & Aesthetics should also be informed so that relevant treatment information can be provided.

Personal Information

Personal information, medical information and treatment records may be collected where necessary for consultation, treatment planning, safety, communication and record keeping.

Information will be handled in accordance with applicable privacy and data protection requirements.

Further information is available in the Privacy Policy.

Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to services, procedures, policies or business requirements.

The version applicable at the time of booking will apply unless otherwise agreed.